1. What makes Tvesha different?
Tvesha is built around the idea that jewellery should not just decorate a woman but celebrate the woman she is becoming. Each piece is thoughtfully chosen to reflect elegance, versatility, and confidence.
2. What type of jewellery does Tvesha offer?
Tvesha offers thoughtfully chosen jewellery pieces selected for your elegance, versatility, and timeless appeal. Our collection is designed to complement both traditional and modern styles, making it perfect for everyday wear as well as special occasions.
3. Do you ship across India?
Yes, we currently offer PAN India shipping. Your order will be delivered to your doorstep through our trusted courier partners.
4. How long does delivery take?
Orders are usually processed within 1–3 business days, and delivery typically takes 5–8 business days, depending on your location.
5. How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation along with tracking details via email or message so you can monitor the delivery status of your package.
6. What payment methods do you accept?
We accept secure online payments through trusted payment gateways, including major debit cards, credit cards, UPI. We also accept Cash On Delivery order & other available payment options displayed at checkout.
7. What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect item, please contact us within 48 hours of deliverywith clear images of the product and packaging.
To process the request, a clear unboxing video is mandatory, showing the package being opened for the first time. For more detailed information, please check out our Return & Exchange Policy.
8. Do you accept returns or exchanges?
Returns or exchanges are accepted only in cases where the product is damaged during transit or an incorrect item has been delivered, subject to the conditions mentioned in our Return & Exchange Policy.
9. Can I cancel my order?
Orders can be cancelled only before they are dispatched. Once shipped, cancellations cannot be processed.
10. How should I take care of my jewellery?
To maintain the quality of your jewellery:
• Avoid contact with water, perfumes, and harsh chemicals
• Store jewellery in a dry place
• Clean gently with a soft cloth after use
Proper care will help preserve the finish and longevity of your jewellery.
11. Is it safe to make payments on your website?
Yes. All payments are processed through secure and trusted payment gateways, ensuring that your transaction details remain protected.
12. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery may be available for selected locations.
13. What happens if my package is delayed?
While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to courier or logistical issues. We appreciate your patience and understanding.
14. Are the products quality checked?
Yes. Every product undergoes a quality inspection before dispatch to ensure it meets our standards.
15. How can I contact customer support?
If you have any questions or need assistance, you can reach our support team at:
support@tveshajewels.com
We will be happy to assist you.
Arrange all these above questions in below categories:
1. About the Brand
2. Orders & Payments
3. Shipping & Delivery
4. Returns & Exchanges
5. Product Care
6. Customer Support