Refund policy

Return, Exchange & Refund Policy

At TVESHA Jewels, every piece is carefully inspected and securely packed before dispatch to ensure it reaches you in perfect condition. As our jewelry is delicate and hygienic in nature, we maintain a strict Return & Exchange Policy.

For Return and Exchange related queries, Please fill out the form on the Contact Us page or Drop us a mail at support@tveshajewels.com. 

Our Team will connect with you within 24-48 Hours.

Mandatory Unboxing Video Requirement

To raise any claim regarding a damaged, defective, missing, tampered, or incorrect product, it is mandatory to provide a clear and continuous unboxing video.

The video must:

  • Begin before the shipping package is opened.

  • Clearly show the sealed package from all sides.

  • Capture the entire opening process without any cuts, pauses, or edits.

  • Clearly display the product received.

Claims raised without a valid unboxing video will not be accepted under any circumstances.

Exchange Policy (Within 3 Days)

We offer a 3-day exchange policy from the date of delivery.

Exchange requests will only be accepted in the following cases:

  • You received a damaged product.

  • You received an incorrect product.

  • The product has a manufacturing defect.

  • A valid unboxing video is provided.

To be eligible for an exchange:

  • The request must be raised within 3 days (72 hours) of delivery.

  • The product must be unused, unworn, unwashed, and in its original condition.

  • All original packaging, tags, invoices, certificates (if any), and accessories must be returned.

  • The product must not show any signs of usage, perfume, scratches, stains, or tampering.

Once approved, the exchange will be processed for the same product or another product of equal value, subject to availability.

TVESHA reserves the right to reject exchange requests that do not meet the above conditions.

Return Policy (Within 2 Days)

We offer a 2-day return policy from the date of delivery.

Return requests must be raised within 48 hours of receiving the order.

To be eligible for a return:

  • A valid unboxing video must be provided.

  • The product must be unused and returned in its original condition and packaging.

  • The item must pass our quality inspection upon receipt.

Returns will only be accepted for:

  • Damaged products received.

  • Incorrect products delivered.

  • Manufacturing defects.

Please note that returns for reasons such as personal preference, change of mind, dislike of design, colour variation due to screen settings, or incorrect order placement by the customer will not be accepted.

Non-Returnable & Non-Exchangeable Situations

Returns, exchanges, or refunds will not be accepted under the following circumstances:

  • No unboxing video is provided.

  • Request is raised after the specified timeline.

  • Product has been used, worn, altered, washed, repaired, or damaged after delivery.

  • Minor colour differences due to photography, lighting, or screen resolution.

  • Slight irregularities or handmade finish variations.

  • Products purchased during sale, clearance, promotional campaigns, or special offers.

  • Incorrect shipping address provided by the customer.

  • Refusal to accept delivery.

  • Multiple failed delivery attempts by the customer.

Refund Policy

Once the returned product is received and successfully passes our quality inspection, the refund will be initiated to the original payment method.

Please allow 5–7 business days for the refunded amount to reflect in your account after initiation.

Shipping charges, COD charges, convenience fees, and gift packaging charges (if any) are non-refundable.

TVESHA reserves the right to deduct shipping and handling charges in cases where returns are approved for reasons other than damaged or incorrect products.

Quality Assurance

Every TVESHA product undergoes strict quality checks before dispatch.

For transparency and security purposes, our packing process may be photographed or video recorded prior to shipment. These records may be used for verification in case of disputes.

Cancellation Policy

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled.

Contact Us

For any return, exchange, or order-related assistance, please contact us:

Email: support@tveshajewels.com

Company GSTIN: 08BWFPG8851B1ZL

TVESHA Jewels reserves the right to modify, update, or amend this policy at any time without prior notice.